AI literacy

The EU AI Act expects companies that use AI to help their people understand it.

EU rules path · 2 of 4

What it is

Article 4 of the EU AI Act requires providers and deployers of AI systems to take measures to support the AI literacy of the people who operate or use those systems on their behalf — taking into account their knowledge, experience and the context of use. It does not demand a guaranteed level for each person, and it applies whatever the system's risk level.

Example

Before rolling out an AI assistant, a company runs a short training on what the tool is for, where its limits are and what data may go into it.

What can go wrong

People who don't understand a tool's limits trust it too much — or work around it with tools of their own.

How to secure it

Short, role-specific training, a one-page usage policy and a place to ask questions. This compass can be a start.

EU rules

Applies since February 2025; reworded by the Digital Omnibus in July 2026.

Plain-language summary, not legal advice.

Related service: AI Security